PRIVACY POLICY

Effective Date: 4 June 2026

This document governs the collection, use, and protection of personal data

by Maison Deshotel in connection with its website and related services.

1.  Introduction

Maison Deshotel ("we", "us", or "our") is a real estate advisory and lifestyle management service based in Italy. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or interact with us through our consultation form or newsletter subscription.

Because we are established in Italy (a Member State of the European Union), the processing of your personal data is governed by Regulation (EU) 2016/679 ("GDPR") and applicable Italian data protection legislation, including the Italian Privacy Code (Legislative Decree No. 196/2003, as amended by Legislative Decree No. 101/2018). We also respect the privacy expectations of our international clients, including those based in the United States and other jurisdictions.

Please read this policy carefully. By submitting our consultation form or subscribing to our newsletter, you confirm that you have read and understood how we handle your personal data.

2.  Data Controller

The data controller responsible for your personal data is:

Maison Deshotel

Via Umbria 15, 00187, Rome, Italy

Email: info@maisondeshotel.com

If you have any questions or concerns about this Privacy Policy or about how we handle your personal data, please contact us using the details above.

3.  Personal Data We Collect

We collect personal data only in two ways on our website, as described below. We do not operate user accounts, and we do not process any payment information through our website.

3.1  Consultation Form

When you complete our consultation form, we collect the information you voluntarily provide, which may include:

  • Your full name

  • Your email address

  • Your telephone number

  • Your company or organisation name (if applicable)

  • The nature of your enquiry or advisory request

  • Any other information you choose to include in your message

3.2  Newsletter Subscription

When you subscribe to our newsletter, we collect your email address for the purpose of sending you updates, insights, and curated content relating to the Italian real estate market and lifestyle services.

3.3  Automatically Collected Data

Like most websites, our site may automatically collect certain technical data when you visit, such as your IP address, browser type, device type, pages visited, and the date and time of your visit. This data is collected for website analytics and security purposes and is not used to identify you personally. Please refer to our Cookie section below for further details.

4.  Legal Basis for Processing (GDPR)

Under the GDPR, we are required to identify a lawful basis for each type of personal data processing. Our lawful bases are as follows:

  • Legitimate Interests / Pre-contractual Steps: Consultation form enquiries

We process your consultation data to respond to your enquiry and to take steps at your request prior to entering into a professional relationship with you (Article 6(1)(b) GDPR). We may also rely on our legitimate interests in developing our business (Article 6(1)(f) GDPR), balanced against your privacy rights.

  • Consent: Newsletter subscription

We process your email address for newsletter communications on the basis of your freely given, specific, and informed consent (Article 6(1)(a) GDPR). You may withdraw your consent at any time by unsubscribing using the link provided in every newsletter or by contacting us directly.

  • Legitimate Interests: Analytics and security data

We process technical and analytics data on the basis of our legitimate interests in maintaining website security and improving user experience (Article 6(1)(f) GDPR).

5.  How We Use Your Personal Data

We use your personal data for the following specific purposes:

  • To respond to your consultation form enquiry and provide you with relevant information about our services

  • To assess your requirements and prepare proposals or recommendations relating to real estate advisory or lifestyle concierge services

  • To send you our newsletter, where you have subscribed to receive it

  • To maintain records of communications for our internal administration

  • To comply with applicable legal and regulatory obligations

  • To improve the functionality and content of our website

We will not use your personal data for any purpose incompatible with those stated above, nor will we use it for automated decision-making or profiling that produces legal or similarly significant effects.

6.  Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law:

  • Consultation enquiry data is retained for up to 3 years from the date of your last interaction with us, to allow for follow-up and to manage any resulting professional relationship.

  • Newsletter subscriber email addresses are retained for as long as you remain subscribed. Following unsubscription, your data will be deleted within 30 days.

  • Automatically collected technical data is typically retained for no more than 12 months.

If you request deletion of your data (see Section 9 below), we will erase your personal information promptly unless we are required to retain it for legal compliance purposes.

7.  Sharing Your Personal Data

We do not sell, rent, or trade your personal data to third parties. We may share your personal data with carefully selected third-party service providers who assist us in operating our website and delivering our services, such as:

  • Email marketing platform providers (for newsletter delivery)

  • Website hosting and infrastructure providers

  • Analytics service providers

  • IT support and security providers

All third-party service providers who process personal data on our behalf do so only in accordance with our instructions and are contractually required to implement appropriate data protection measures consistent with the GDPR. Where applicable, we enter into Data Processing Agreements with such providers.

We may also disclose your personal data where required by law, court order, or the lawful request of a competent authority.

8.  International Data Transfers

Maison Deshotel is based in Italy and primarily operates within the European Union. However, as we serve clients across the United States and other international jurisdictions, some of our third-party service providers may process your data outside the European Economic Area ("EEA").

Where your personal data is transferred to countries outside the EEA that do not benefit from an EU adequacy decision, we ensure that appropriate safeguards are in place, such as the European Commission's Standard Contractual Clauses (SCCs), to protect your data in accordance with GDPR requirements.

You may request further information about the specific safeguards applied to any international transfer of your data by contacting us at the address provided in Section 2.

9.  Your Rights Under the GDPR

If you are located in the European Union or European Economic Area — or where equivalent rights are recognised under applicable law — you have the following rights in relation to your personal data:

  • Right of Access: To request access to the personal data we hold about you

  • Right to Rectification: To request correction of inaccurate or incomplete personal data

  • Right to Erasure: To request deletion of your personal data in certain circumstances

  • Right to Restriction: To request that we restrict processing of your data in certain circumstances

  • Right to Data Portability: To receive your personal data in a structured, machine-readable format and to have it transmitted to another controller

  • Right to Object: To object to processing based on our legitimate interests, including direct marketing

  • Right to Withdraw Consent: To withdraw your consent at any time, without affecting the lawfulness of processing based on consent prior to its withdrawal

To exercise any of the above rights, please contact us using the details in Section 2. We will respond to your request within one month of receipt, as required by the GDPR. In complex cases, we may extend this period by a further two months and will notify you accordingly.

You also have the right to lodge a complaint with the Italian supervisory authority, the Garante per la Protezione dei Dati Personali (www.garanteprivacy.it), or with the supervisory authority in the EU Member State of your habitual residence.

10.  Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and to collect anonymised analytics data. Cookies are small text files placed on your device by your web browser.

We may use the following types of cookies:

  • Strictly necessary cookies to ensure the website functions correctly

  • Analytics cookies to understand how visitors interact with our website (e.g., pages visited, time spent)

Where required by applicable law, we will request your consent before placing non-essential cookies on your device. You may control or disable cookies through your browser settings at any time; however, please note that some parts of our website may not function properly if cookies are disabled.

11.  Links to Third-Party Websites

Our website may contain links to third-party websites. These websites are independent of us and operate under their own privacy policies. We are not responsible for the privacy practices or content of any linked website, and we encourage you to read their privacy policies before providing any personal data.

12.  Children's Privacy

Our website and services are directed exclusively at adults and at business entities. We do not knowingly collect personal data from any person under the age of 18. If you believe that a minor has provided us with personal data, please contact us immediately and we will take prompt steps to delete such information.

13.  Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. We will post any updated version on our website with a revised effective date. Where changes are material, we will take reasonable steps to notify you, such as by email or by displaying a notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

14.  Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way we handle your personal data, please do not hesitate to contact us:

Maison Deshotel

Via Umbria 15, 00187, Rome, Italy

Email: info@maisondeshotel.com

We are committed to resolving any privacy concerns promptly and professionally.